Right of Withdrawal & Shipping

Production
All Smart GFX products are made exclusively after the order has been confirmed.
We do not keep a stock of finished products: every item is made to order, helping to reduce waste and support more sustainable production.

Production time
Production normally takes 6–10 working days.
Times may vary during periods of high demand or holidays.

Shipping
Once production is complete, your order is handed over to our shipping carrier.
Delivery times depend on the destination country and the shipping service.

Monthly Transmission prize
Monthly Transmission prizes are produced and shipped in the same way as standard orders.

Shipping address
You are responsible for the accuracy of the shipping details entered at checkout.

Damaged parcels
If your parcel arrives visibly damaged, please contact us as soon as possible and send photos of the packaging and the product.

Right of withdrawal
Purchases made on our website are subject to the applicable consumer protection laws.
Where a product is made to the customer’s specifications or is clearly personalised, the right of withdrawal may be excluded in the cases permitted by law.

Every piece is made for you.
We don’t mass-produce or keep large stocks. Every order goes into production only after the purchase is confirmed. This lets us reduce waste and give full attention to the quality of every single product.